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Shipping Policy

A Legal Disclaimer

Nala Gifts reserves the right to modify or update this shipping policy at any time without prior notice. The shipping policy in effect at the time of your order will govern your transaction. We recommend reviewing this policy periodically for any changes.

By purchasing from NalaGifts, you acknowledge that you have read, understood, and agreed to our shipping policy.

Shipping Policy - the basics

Shipping Methods and Rates
 

  1. Shipping Methods:

    • NALAGIFTS currently ships exclusively within the United States.
       

  2. Shipping Rates:

    • We charge a flat shipping rate of $6.95 for all orders, with no minimum or maximum purchase required. 
       

    • Our carriers, USPS or UPS, are chosen based on which option provides the fastest delivery to your location. Once your order is dispatched, we will provide you by email the tracking information so you can monitor your delivery.
       

  3. Processing Time:

    • Orders are typically processed within 2-3 business days.

    • You will receive a confirmation email with tracking information once your order has shipped.

    • We have not followed up on the shipment. The Client is responsible for making a follow-up with the tracking number received by email and or text message/WhatsApp
       

  4. Delivery Time:

    • Delivery times vary based on your location. Generally, standard shipping takes 5-7 business days. 
       

    • Our carriers, USPS or UPS, are chosen based on which option provides the fastest delivery to your location. Once your order is dispatched, we will provide you by email the tracking information so you can monitor your delivery.
       

    • While we strive to dispatch orders within the specified time frames, unforeseen delays may occasionally occur, and NalaGifts cannot be held liable for delays beyond our control. Please note that delivery times may vary depending on the available carrier and destination.
       

  5. International Shipping:

    • We currently ship to the contiguous United States only. For international shipping inquiries, please contact our customer service team.
       

  6.    Order Tracking:

    • You can track your order using the tracking number in your shipping confirmation email. If you have any issues tracking your order, please contact our customer service team at info@nalagifts.com for assistance.

    • When reaching out, please include your order number, name, and the shipping address recorded in your order to help us assist you more efficiently.

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   7.    Returns & Refunds:

Please review our [Return & Refund Policy] for detailed instructions on returns, exchanges, and refund eligibility. We accept returns on items that are unopened, unused, and in new, original condition. For more information, please see our Return Policy or contact us at info@nalagifts.com.​

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​  8.      Cancellations:
If you would like to cancel your order, please contact us as soon as possible by email at info@nalagifts.com. You're welcome to email us at any time; however, please note that emails are reviewed only during our office hours. Any emails received outside of these hours will be reviewed on the next business day. Once an order has been shipped, we are unable to process cancellations. In such cases, you may initiate a return upon receiving the item, as outlined in our Return Policy.

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9. Taxes & Duties
Applicable taxes are calculated at checkout according to our local laws. If you are living in the state of Kansas, you will see a Tax fee. For international orders, the customer is responsible for any additional duties, taxes, or fees required by their country. Soon, we will start to ship outside the United States. Feel free to contact us by email at info@nalagifts.com for any questions.

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10. Privacy & Data Security
We value your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for information on data collection, storage, and security practices.

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11. Customer Support
If you have any questions or encounter any issues with your order, our customer support team is here to help. Reach out to us at info@nalagifts.com for assistance.

By completing your purchase, you agree to these Terms & Conditions, ensuring a smooth and transparent shopping experience with NALAGIFTS. Thank you for choosing us for your gifting needs!

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Damaged or Lost Packages

  • If your package is damaged or lost during transit, please contact us by email at info@nalagifts.com  within 7 days of the expected delivery date. While we are happy to assist you as a courtesy, it is the customer's responsibility to promptly follow up on these issues. We reserve the right to verify claims, as we take the integrity of our shipping process seriously. Rest assured, we will work diligently with the shipping carrier to help resolve any legitimate issues as quickly as possible.

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  • We ship packages to the address provided in your order and confirm this address with USPS. Please ensure that all information is accurate, as we do not ship to companies that offer locker services for international shipments unless we can confirm that the order is legitimate. Inaccurate addresses can lead to significant losses for our business.

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  • If we notice any discrepancies in the address, we will contact you via email to clarify the details and attempt to send the order on time. If you do not provide an email address or if an inaccurate email is submitted with your order, we will hold your order until you contact us by email to resolve the issue.

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